Frequently Asked Questions (FAQ)

Shopping With Us

Q: How do I find the right size? A: Our canvas shoes come in US sizes 6-13. We recommend measuring your feet and consulting our size chart for the perfect fit. If you're between sizes, we suggest going up one size for optimal comfort.

Q: What payment methods do you accept? A: We accept multiple payment options for your convenience:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
  • Digital Wallets (Apple Pay, Google Pay, Shop Pay)
  • PayPal
  • Venmo All transactions are processed in USD.

Q: Are your prices in US dollars? A: Yes, all our prices are in US dollars (USD).

Shipping & Delivery

Q: How long will my order take to arrive? A: We process and ship all orders within 7-10 business days. Once shipped, standard US delivery typically takes 3-5 business days.

Q: Do you ship nationwide? A: Yes! We proudly ship to all locations within the United States.

Q: How can I track my order? A: Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey to your doorstep.

Products & Care

Q: What makes Splendente canvas shoes special? A: Our canvas shoes blend style with comfort, featuring:

  • Durable cotton canvas uppers
  • Comfortable cushioned insoles
  • Quality rubber outsoles
  • Trendy designs for everyday wear

Q: How do I care for my canvas shoes? A: To keep your Splendente shoes looking their best:

  • Clean with mild soap and water as needed
  • Air dry at room temperature
  • Avoid machine washing
  • Keep away from direct sunlight when drying

Returns & Exchanges

Q: What is your return policy? A: We want you to love your purchase! Our return policy includes:

  • 30-day return window
  • Items must be unworn with original tags
  • Free returns for US customers

Q: How do I start a return? A: Contact our customer service team through our website's live chat, and we'll guide you through the return process.

Account & Orders

Q: How do I track my order? A: You'll receive a shipping confirmation email with tracking information once your order ships.

Q: Can I modify or cancel my order? A: Please contact us immediately through live chat if you need to modify or cancel your order. We'll do our best to accommodate changes before shipping.

Contact & Support

Q: How can I contact customer service? A: We're here to help! Reach us through:

  • Live Chat on our website
  • Email: splendenteinc@gmail.com
  • Response time: Within 24 hours

Q: Do you offer a warranty? A: All our products are covered against manufacturing defects. Contact our customer service team if you experience any issues with your purchase.

Promotions & Updates

Q: How can I stay updated on new releases and promotions? A: Subscribe to our email newsletter for:

  • New collection announcements
  • Exclusive offers
  • Early access to sales
  • Style tips and updates